If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
- A 30 Day Money Back Guarantee applies to the following services only:
- - Business Web Hosting
- - High Availability Cloud Hosting
- - Virtual Private Servers
- - Cloud Servers
- If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least six hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows:
Business Web Hosting / Virtual Private Servers *
- 100% - 99.9% uptime : No credit
- 99.9% - 99.5% uptime : 5% credit
- 99.5% - 99% uptime : 10% credit
- 99% - 98% uptime : 20% credit
- 98% - 95% uptime : 50% credit
- Less than 95% uptime : 100% credit
* 99.9% Uptime Guarantee for Business Web Hosting and Virtual Private Servers only applies towards hardware and network SLA.
High Availability Cloud Hosting
- 100% - 99.95% uptime : No credit
- 99.95% - 99.9% uptime : 10% credit
- 99.8% - 99.9% uptime : 20% credit
- 99.5% - 99.8% uptime : 50% credit
- Less than 99.5% uptime : 100% credit
25 Minute Support Response Guarantee
If you don't hear back from a team member within 25 (Twenty-Five) minutes, we will credit your account.
Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within 25 (twenty-five) minutes. Please note that this does not mean that our average response takes 25 (twenty-five) minutes (it is, on average, usually within minutes). If a response is not given within 25 (twenty-five) minutes, a 10% credit can be requested per client. (Level 1 and 2 Technical Support Available 24/7 and Engineers available during business hours).